Shipping policy

Order Processing & Shipping Information

At Coconut Ave, we strive to process all orders efficiently and in a timely manner. Orders are typically processed within 3-5 business days, unless stated otherwise on our homepage banner. In the event that an item is out of stock, we will reach out to you promptly with an update and available options.

Processing Times:
Orders placed after 11 AM PST on Fridays or during weekends will not begin processing until the following Monday. If an order is placed during a holiday, additional processing time may be required due to increased demand and postal service delays.

Shipping Confirmation & Tracking:
Once your order has shipped, you will receive an email with your tracking number. Please allow up to 24 hours for the tracking system to reflect updates. If you do not see any movement, it may take additional time for the carrier to scan your package.

Lost or Stolen Packages:
Coconut Ave is not responsible for lost, stolen, or misdelivered packages that have been confirmed as delivered by the shipping carrier. If this happens, please contact the carrier directly for assistance in locating your package.

Contact Us:
If you have any concerns or inquiries regarding your order, feel free to reach out to us at aloha@coconutave.com, and we will be happy to assist you.

Shipping Rates & Delivery

Domestic Shipping (U.S.)

We proudly offer FREE USPS 2-5 Day Signature Confirmation Shipping for all orders over $150 within the Continental U.S., Hawai'i, and Alaska.
For orders under $150, a $6 flat-rate shipping fee applies.

International Shipping

We currently offer shipping to the United States and Canada. If additional shipping fees are required for international deliveries, we will contact you via email for approval before proceeding with the extra charge.

We appreciate your support and thank you for shopping with Coconut Ave! If you have any questions about our shipping policy, don’t hesitate to reach out. Mahalo.